MANAGED SERVICEStanoISP has partnered with two leading companies in the MSP sector. Our managed and hosted services is backed by a robust internationally acclaimed monitoring solution that has been tailored to provide comprehensive and detailed support of an organization’s ICT infrastructure environment. This single solution incorporates various modules that include, amongst others:
- Continuous Monitoring A 365x24x7 monitoring & support model enabled by our Hosted Managed Services Solution that ensures a proactive approach to service management as opposed to a “break-fix” mindset. Monitoring of all critical network components such as workstations, servers, applications, websites, network services, network devices (i.e. firewalls, routers, IP phones) and utilizing industry based standards and protocols which are used widely within the network environment.
- IT Asset Management The solution facilitates full ICT asset management which includes: Detailed network audits, Compilation of comprehensive hardware asset inventories, Identification of sub-standard hardware configurations, Access to warranty information, Detailed inventory of the software, Windows patch history, and Services on each device.
- Security Assurance We manage environment security by providing best-practice baseline security scans and other relevant industry standard technology toolsets. There is continuous monitoring for viruses, worms, spam and malware.
- Data Backups and Data Management The service ensures that backups are done in accordance with recommended international best practice and in consideration of the specific business risks. Our processes incorporate the cross checks required (test restores) to ensure that backup and recovery procedures are practical, effective and able to be implemented at short notice.
- Patch Management We use industry standard technology toolsets which are integrated with our system to provide reliable patching capabilities on servers and workstations that proactively identify and defend against network threats and outdated software versions. The patch management functionality offers a simplified view and provides automatic patch scanning, identity, approval and deployment.
- Mobile Management You can monitor and track any mobile device and quickly recover missing devices and sensitive company data or remotely wipe the device. You can enforce mobile device security by using best practices such as using a passcode and restricting access to features such as the camera or online purchases.
- Preventative Maintenance Proactive issue resolution and deep, remote visibility into the health and performance of ICT assets allows tanoISP to diagnose problems more quickly and therefore ensure faster resolutions.
- Service Desk The service is supported by a leading Service Desk solution which is configured to support internationally accepted governance and compliance standards.
- Reporting Predefined reports are available automatically in the Service Centre where the client's ICT information is collated. Status reports take a snapshot of the current status of devices and time-selectable reports present information based on the time period. These reports leverage the power of SQL reporting services.